Refund Policy

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at

Shipping returns
To return your product, you should mail your product to:
Bld. de la Cambre, 30
1000 Brussels

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Need help?
Contact us at for questions related to refunds and returns.

Orders are placed directly on the site

Any order placed on the site follows different stages: each stage is successively taken by the “click” of a confirmation icon.

The ordering process follows a logical and transparent path that you can perceive with the proper layout and graphics.

When you click on an icon whose wording or presentation generates an engagement that any Internet user would understand, you are bound by your click.

This is for example the case of the icons entitled “Validation”, “Payment” or any other similar title.

The ordering process allows for the correction of errors, as well as the identification of the languages ​​in which the contract can be concluded when several languages ​​are available.

The ordering process makes it easy to understand which means of payment are accepted, the delivery methods offered and the relative costs.

By clicking on the “Pay” button you place a binding order for the items in the shopping cart. Confirmation of receipt of the order is made immediately after receipt of the order.

Only legally capable people can order.

Any order implies acceptance of the prices and description of the products, as well as these general conditions of sale.

Upon receipt of the order, Fisher will send a confirmation message to the Customer to confirm acceptance of their order to the email address provided by the Customer. The sale is only concluded from the moment the order confirmation is sent and as long as the payment has been validated.

Fisher reserves the right to cancel or refuse any order from a Customer with whom there is a dispute over payment for the current or previous order, or improper or prohibited use of the products ordered.

In addition, Fisher reserves the right to refuse orders without having to justify its decision in the event of a problem observed with the operation of the site, including attempts at fraud or bypassing the security protocols in place.

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